How do I pay rent?
Rent is paid through your Tenant Portal using bank transfer or card. Auto‑pay is available for convenience, and you can view your payment history anytime.
How do I submit a maintenance request?
Log into your portal, select “Maintenance,” upload photos if needed, and submit. You can track updates and vendor notes in real time.
What qualifies as an emergency repair?
Emergencies include major leaks, flooding, electrical hazards, or anything posing immediate danger. Contact emergency services first, then notify us through your portal.
When is rent due?
Rent is due on the date listed in your lease. Late fees apply after the grace period defined in your agreement. Your portal displays your due date and balance.
Can I have pets?
Many Compass homes allow pets. Policies vary by property and may include pet screening, deposits, or monthly pet rent. Check your lease or contact us for details.
How do I prepare for move‑out?
Follow the cleaning checklist, complete paint/patch guidelines, return keys on time, and ensure all personal items are removed. You may request a pre‑move‑out walkthrough.
How do I request a lease renewal?
Send a message through your portal. We’ll review your account, property status, and current market conditions before confirming renewal options.
What happens if I need to break my lease?
Lease‑break options depend on your agreement. Fees or re‑renting requirements may apply. Contact us to review your specific situation and available options.